The ITSM Review, an online magazine, forum, and networking platform for ITSM professionals, recently included TOPdesk in an assessment of IT service management tools. The 2013 Incident and Problem Tools Review compared five leading service management applications. Key points were general strengths and weaknesses, as well as functionality and innovation.
TOPdesk was rated ‘Best in Class (All Tools)’. The review named task reallocation options and the Plan Board, which enables Kanban-style resourcing, as factors that made TOPdesk stand out from the competition.
In addition to the comparison with other tools, the ITSM Review also provided an in-depth analysis of TOPdesk’s service management software. This product-specific review touches upon more features, such as logging and categorization, tracking and escalations, and prioritization. The full review is available here, with the analysis of TOPdesk available here.
