User-friendliness comes first
Our user-friendly software lets you support your organization with ease. Process simple and extensive calls, link activities to various processes and create insightful reports in a matter of clicks.
- Register quick calls and standard calls in two clicks
- Link registered data with our seamless process integration
- Manage graphical workflows for your change management
- Create thorough and organized reports in a few simple steps
- Use standard solutions for recurring problems
Stay on top
TOPdesk keeps you up to date on the state of affairs within your organization. From individual to-do lists and inventories to your departments' workflows, you will stay on top of everything. TOPdesk even provides handy graphical references, such as a CMDB, plan boards and process schedules.
- Insight into your calls' progress with TOPdesk's progress trail
- Graphical plan boards for resource planning, long-term planning, reservations, etc.
- Overviews of all your tasks with one click on the process page
- Stay on top with the management dashboard
- Create organized overviews of all your company assets with the graphical CMDB
Fully customizable
TOPdesk is a flexible software tool, making it a perfect solution for service organizations. You determine which features and details are relevant to your service desk, how you communicate with your customers and how you want to set up your workflows.
- Determine when customers or employees receive emails
- Use widgets to create personalized overview pages
- Create adjustable XML forms for end users and customers
- Use optional fields to ensure TOPdesk meets your unique needs
- View your own and your department's tasks on the Task Board
Getting started with your user-friendly work environment
The TOPdesk start page is where you kick off. Here you can see your personal to-do list, relevant overviews and news items. The customizable Quick Launch bar lets you click through to your most frequently-used actions.
All your customer details in one location
In TOPdesk 5, each card gives you immediate insight into the progress of your tasks. The progress trail displays an overview of the audit trail including uploaded files, sent emails and communication between caller and operator.
Bookmarks for your most important cards
Need to keep track of any important tasks or cards in TOPdesk? You can now stay on top of this information thanks to our new bookmark feature. Simply click on the star icon and the card will be added to your Bookmarks.