Every organization wants to maintain a structured overview of its stock and orders. Who has placed this order? Where does this item need to be delivered? TOPdesk's Stock and Order Management module lets you record and track all such logistical tasks and more. Your stock has never been this organized.
Stock and Order Management for your organization
- TOPdesk's Stock and Order Management helps you to keep your stock up to date.
- Gain insight into current orders and requests.
- Coordinate several processes, such as Call Management and Change Management
- Gather all the information you need to manage your stocks and orders with TOPdesk's comprehensive reports and cards.
- Never let your items fall below safety level again thanks to handy stock level warnings.
Integration with Configuration Management (Asset Management)
The Stock and Order Management module is integrated with Asset Management (Configuration Management). When a customer logs a request, TOPdesk checks whether the item is in stock. If not, you can place an order straight away. Managing your stocks is also made easier: once an item has been delivered, you can update the Asset Management data with a single click. You can also integrate this module with Change Management, giving you even more control over your management processes.
Would you like to order several items at once? For instance, setting up a new workstation requires a desk, a chair and a monitor. In TOPdesk, you can request several items in one order. These items are ordered from different suppliers, but can be linked to a single request.
Insight into your stocks, requests and orders
TOPdesk’s to-do lists help you stay on top of your current stocks, requests and orders. All the data you need is presented in clear and concise overviews, letting you see at a glance which requests have been logged and which orders are still open.
You can also create a wide range of reports and KPIs based on stock and order data. From stock overviews to lists of supplier products, you will always have the correct information at hand.
Stay on top of costs
TOPdesk’s Stock and Order Management module differentiates between assets and ‘bulk items’ such as computer keyboards and stationery, making it possible to manage them separately. Accounting information is primarily stored in the financial processes (ERP). TOPdesk also links this to your administrative process flow, which can be consulted via the web interface.
This module is available in the following packages:
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Orders via the Self Service Desk
Your employees can place and track their own orders via the shop in the Self Service Desk, TOPdesk’s web portal. Has the request been approved and converted to an order? Has the request been rejected? What is the estimated delivery date? Your employees know exactly what is going on, eliminating frustration and making it easier to plan ahead.
Supplier information at hand
You want to stay up to date on your suppliers’ performance, the contractual agreements made and upcoming contact moments. TOPdesk records all this data in a central location, making it easy for you to:
- Keep supplier contact details at hand at all times
- Gain insight into order history
- Place orders by email
- Link TOPdesk to your suppliers' order systems