Specialist organizations, affinity groups and legal help desks register members’ concerns and gather expertise. Your call centre or service desk provides these membership services to your customers. Registering members, contracts, questions, problems and knowledge is essential to safeguarding customer service levels. TOPdesk’s service management software is the ideal tool to do just that.
Share your knowledge online
In an ideal world, customers would be able to solve their own problems. TOPdesk offers the next best thing with its online Knowledge Base. This tool lets you share knowledge with your members online. If your members are still unable to find the answers they are looking for, they can contact your service centre or service desk.
Streamline your processes
When a member or customer contacts your service desk or call centre, you need to know who they are in order to provide the best possible service. With TOPdesk, you always have the necessary data at hand. From address details to contracts, the relevant information appears on your screen, letting you process calls quickly and accurately.
Provide optimal support for your membership services
The quality of your membership services should not have to depend on a single talented employee: sharing knowledge is essential. TOPdesk makes it easy to share your employees' expertise with its standard solutions for recurring problems and extensive Knowledge Base. Keep the quality of your services on point, no matter who is manning the service desk.
Contracts and subscriptions
Clear service level agreements can prevent misunderstandings. TOPdesk lets you compile and publish a service catalogue that customers can use to choose a certain service package or subscription. Avoid misunderstandings and ensure that your customers always know what to expect.